Last Updated: 01/30/2026

Overview

Asthra Health (“Asthra Health,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, or interact with our online services (the “Site”).

Important note: This policy applies to information collected through the website. If you become a patient and receive clinical services, your health information may be protected by HIPAA and governed by our Notice of Privacy Practices (provided separately). Use of any third-party patient portal or electronic medical record (EMR) platform may also be governed by that vendor’s privacy terms.

Information We Collect

We may collect the following categories of information:

1) Information you provide voluntarily

• Contact information (e.g., name, email, phone number)
• Message content you submit through contact or inquiry forms
• Scheduling or intake-related details you choose to share (please avoid including highly sensitive medical information via general website forms whenever possible)

2) Information collected automatically

• Device and usage data (e.g., IP address, browser type, pages visited, time on site, referring URLs)
• Cookies and similar technologies for basic functionality, analytics, and performance

3) Portal/EMR links
If our Site links you to a patient portal or other third-party system (e.g., for secure messaging, forms, or record upload), information you submit there is handled under that platform’s policies and, when applicable, HIPAA-related workflows.

How We Use Information

We use information collected through the Site to:

• Respond to inquiries and provide requested information
• Facilitate scheduling or next-step coordination
• Improve website performance and user experience
• Maintain Site security and prevent fraud/abuse
• Comply with legal, regulatory, and professional obligations

Cookies and Analytics

We may use cookies and analytics tools to understand how visitors use the Site (e.g., page views, traffic sources, and general engagement). You can typically control cookies through your browser settings and may be able to disable certain non-essential cookies. Disabling cookies may limit some Site functionality.

How We Share Information

We do not sell your personal information in the ordinary course of business.

We may share information:

• With service providers that help operate the Site (e.g., hosting, security, analytics, form delivery), under contractual confidentiality and data-protection terms
• To comply with law (e.g., legal process, subpoenas, regulatory requests)
• To protect rights and safety (e.g., investigating misuse, security incidents)
• With your direction/consent (e.g., when you request we send information to a specific party)

Data Security

We take reasonable administrative, technical, and physical safeguards designed to protect information submitted via the Site. However, no online system can be guaranteed 100% secure. Please use caution when sending information online and avoid including highly sensitive medical details in unsecured messages.

Data Retention

We retain website-collected information for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Your Choices and Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

California residents (CCPA/CPRA): You may have the right to request:

• Access to certain personal information we have collected about you
• Correction of inaccurate personal information
• Deletion of certain personal information (subject to exceptions)
• Information about how we disclose personal information for business purposes

You may also have the right to limit the use/disclosure of “sensitive personal information” in certain circumstances.

To make a request: Contact us using the details in the “Contact Us” section below. We may need to verify your identity before fulfilling a request.

Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information through the Site, please contact us so we can address it.

External Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Website Privacy Policy from time to time. Updates will be posted on this page with an updated “Last Updated” date.

Contact Us (Privacy Requests)

For privacy questions or requests, contact:

Asthra Health
2811 Wilshire Blvd, Suite 790, Santa Monica, CA 90403
Phone: (310) 870-7260
Email: info@asthrahealth.org